| Stakeholder |
Expectations and requirements towards Hansel |
Impact on Hansel’s business |
Cooperation and business strategy |
Responsible party |
| Customer relations |
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| Procurement units |
Affordable and high-quality acquisitions in terms of contractual terms and prices. Support for competitive tendering of both framework agreements and own procurement. Minimising risks related to purchasing and procurement. Making procurement easier for the organisation, the need for support with the development of procurement has increased. |
Very high |
Operations are based on a customer relations plan, which is drawn up annually and wherein areas of focus and major customer relationship development activities are identified. |
Customer relations team |
| Customer forum |
Opportunities to influence Hansel’s operations |
Important |
Regular meetings |
Managing Director and Deputy Managing Director |
| Customer networks of the categories |
Opportunities to influence Hansel’s operations |
Important |
Regular meetings |
Category Manager |
| Government service providers |
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| Cooperation forum for government service providers |
Synergies in other operations |
Mutual exchange of experiences in different subareas |
Management forum, communication and marketing cooperation, such as ValtioExpo |
Managing Director |
| Senate Properties |
Support through successful acquisitions and the development of procurement |
Cooperation has become deeper and more systematic |
Close and regular cooperation, development services |
Cooperation Development Manager, customer relations team |
| Government ICT Centre Valtori |
Support through successful acquisitions and the development of procurement |
High impact, important to maintain interest, key partner in the ICT sector |
Expert services and cooperation in accordance with the government procurement strategy: tendering expertise from Hansel, concepts for ICT services from Valtori |
Customer relations team, category management, ICT team |
| HAUS Kehittämiskeskus Oy |
Cooperation on training provided to Hansel’s customers. Hansel employees as instructors on procurement services. |
Development of the expertise of Hansel employees |
Planning of training |
Supervisors |
| Government development group of corporate actors |
Active development of the government’s procurement |
Important |
Regular meetings and co-development projects |
Chief Category Officer |
| Government Shared Services Centre for Finance and HR Palkeet |
Support with business through successful acquisitions and the development of procurement |
Continuous cooperation |
Cooperation projects, Handi system and the central government’s AI network |
Director of Finance, Chief Category Officer |
| State Treasury |
Support through successful acquisitions and the development of procurement |
Increased impact. A significant operator in the development of the government’s financial and HR administration. |
Cooperation projects, such as #Tietokiri |
Director of Finance, Chief Category Officer |
| Supplier relations |
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| Contractual suppliers |
Profitable commercial activities with government organisations. Professional tendering processes coupled with non-discriminatory and fair treatment. Possibilities for additional sales. |
Extremely significant impact as a provider of high-quality, responsible products. |
Preparation of an action plan, coordination of cooperation with suppliers |
Category management |
| Other suppliers |
Desire for additional sales. Fair and non-discriminatory treatment, and verification of such treatment. |
Minor impact |
Communication on selection criteria, marketing of tendering processes |
Category management, customer relations team |
| Employee relations and Board of Directors |
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| Employees |
A good employer, balance between work and leisure |
Very high |
Continuous measures for enhancing wellbeing at work |
Managing Director |
| Hansel’s Board of Directors |
Well-managed, successful company |
High |
Cooperation with the Board of Directors in accordance with the Limited Liability Companies Act |
Managing Director, employee representative |
| Hansel’s senior salaried employees (Hyry) |
Smooth cooperation between employees and the employer |
Very high |
Regular meetings |
Managing Director |
| Federation of Professional and Managerial Staff (YTN) |
An active interpreter and developer of the collective agreement on the employee side |
Low impact and interest |
Employee representative’s participation in training events and active contacts with the employee representative |
Employee representative, HR manager |
| Service Sector Employers (PALTA) |
An active interpreter and developer of the collective agreement on the employer side |
Low impact and interest |
Monitoring the situation and maintaining contact as necessary |
Managing Director |
| Ownership steering and legislation |
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| Ministry of Finance/owner |
A well-managed, responsible and innovative company that generates savings for public administration procurement |
High |
Cooperation projects, such as data security executive committee VAHTI, active expressing of views on possibilities for development and savings in procurement services |
Managing Director, Director of Digital Business |
| Association of Finnish Local and Regional Authorities/owner |
A well-managed, responsible and innovative company that generates savings for public administration procurement |
High |
Cooperation projects, active interaction |
Managing Director, Deputy Managing Director |
| Ministry of Finance’s Public Governance Department, Corporate Services Policy Unit |
Management responsibility and participation in cooperation projects, views of a procurement expert |
Very high impact |
Cooperation projects, such as Hilma, amendments to the Act on a Limited Liability Company Called Hansel Oy |
Managing Director, Head of Legal Affairs, Director of Digital Business |
| Ministry of Economic Affairs and Employment |
Presenting the procurement perspective in support of legislative development |
Very high |
Participation in working groups, discussion and information events |
Head of Legal Affairs, Category Manager |
| Working group of the Ministry of Transport and Communications: Working group preparing the implementation of the directive concerning the promotion of clean vehicles in public procurement |
Introducing expertise to the legislation project |
Moderate impact |
Working group work |
Category Managers |
| Business, organisations and corporate responsibility |
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| Industry organisations |
Dialogue to support the development of contractual terms. Wants to ensure reasonable contractual terms in the industry |
Moderate impact |
Maintenance of cooperation (through regular meetings and representatives’ inclusion in tendering processes) |
Category management |
| Non-governmental organisations |
Experiences and practical examples related to their industries |
Increasing significance as corporate responsibility is emphasised to an increasing extent |
Cooperation projects |
Corporate Responsibility Team |
| Confederation of Finnish Industries EK |
Impact on contractual terms, increasing members’ awareness of public procurement |
Moderate impact |
Maintenance of cooperation, meetings as necessary |
Managing Director |
| Federation of Finnish Enterprises |
Want to especially promote the position of SMEs in Hansel’s tendering processes |
Moderate impact |
Closer cooperation |
Managing Director, Deputy Managing Director, Category Manager |
| Association of Public Procurement |
Contacts and exchange of experiences with a network of industry experts |
The role is being developed |
Seeking an active role and close cooperation |
Head of Legal Affairs |
| Ministry of the Environment |
A trailblazer of sustainable procurement |
High impact, varying interest (legislation, EU) |
Continuing with the cooperation |
Corporate Responsibility Team |
| Finnish Environment Institute SYKE |
Partner and expert in procurement; customer |
Moderate impact |
Continuing with the cooperation |
Corporate Responsibility Team |
| Motiva |
Exchange of information to promote sustainable procurement |
Moderate impact |
Continuing with the cooperation |
Corporate Responsibility Team |
| Finnwatch |
Partner and expert in responsibility matters, exchange of information to promote sustainable procurement |
Moderate impact |
Continuing with the cooperation |
Category management, Corporate Responsibility Team |
| WWF |
Partner and expert in responsibility matters, exchange of information to promote sustainable procurement |
Moderate significance |
Continuing with the cooperation |
Corporate Responsibility Team |
| LOGY |
Network for operators in the field of procurement, promotion of public purchases |
Moderate significance |
Executive Committee for the Procurement Forum, Public Procurement Team, Corporate Responsibility Team |
Chief Category Officer |
| Open Knowledge Finland |
Partner and expert in the promotion of open information |
Moderate significance |
Cooperation as needed, such as the Tutkihankintoja.fi service and the availability of procurement information as open data |
Director of Finance, Director of Digital Business |
| Operators in the municipal sector |
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| KL-Kuntahankinnat Oy |
A significant cooperation partner in accordance with the partnership of the reorganisation of the company and its ownership |
Important |
Cooperation continues as agreed |
Deputy Managing Director |
| Regional joint procurement bodies |
Regular communication and representation of shared interests |
Increasing significance |
Continuing with the cooperation |
Managing Director |
| Other stakeholders |
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| Procurement units in other EU member states |
Closer cooperation and best practices, development ideas |
Important |
Continuing with the cooperation |
Managing Director |
| European Commission |
Development of public procurement |
Increasing significance |
Working groups, such as eCertis and EXEP |
Managing Director |
| OECD |
Development of public procurement |
Moderate impact |
Participation in networks |
Managing Director |
| Finnish Competition and Consumer Authority (KKV) |
Oversight of public procurement and compliance with the Competition Act, as well as cooperation in legal matters concerning tendering |
Increasing significance |
Regular meetings |
Head of Legal Affairs |
| Media |
Access to information related to public contracts |
Moderate impact |
Active service: offering stories and materials |
Communications Manager |
| Aalto University School of Business |
Partner and expert in public procurement |
Moderate impact |
Research projects and participation in networks |
Director of Finance |
| Competence Centre for Sustainable and Innovative Public Procurement (KEINO) |
Important operator in the network |
Important |
Regular meetings |
Managing Director |
| HITKO, coordination group for data administration in the Ministry of Finance’s administrative branch |
Exchange of information, cooperation |
Moderate impact |
Regular meetings |
Director of Digital Business |
| Cooperation network of security authorities |
Acknowledging the requirements of security authorities in Hansel services |
Important |
Regular meetings |
Customer relations team |
| Procurement Finland (Hankinta-Suomi) |
Implementation of the national procurement strategy in Hansel’s services |
Important |
Regular meetings and working in a steering group and thematic groups |
Managing Director |
